Accreditation is key when it comes to car towing

Sheen Panel Service on 28 November 2018

Whether you're salvaging a smash or relocating a breakdown, there are risks to consider before you tow your car. While it may seem like the biggest blow is to your wallet, that's not always true when it comes to choosing a towing services in Melbourne.

At best, cheap car towing can get you out of a sticky situation fast. At worst, unreliable services can leave you stranded by the roadside wondering why you didn't pay the extra cash for an expert.

It's easy to get caught up in costs during a stressful situation like a car crash or battery failure, but there are key considerations to make when choosing a towing service. Ultimately, you should pick a tow truck company that is professional, dependable and able to pick you up and drop you off virtually anywhere - or you'll end up paying more further down the road.

Want to know more about our towing costs and the services we provide? Call Sheen Panel Service first for a no-obligation quote on 1300 REPAIR.

Towing the line

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The first thing to check when choosing a tow truck service is whether the company holds all the right professional accreditation. In Victoria, towing is a licensed activity and the rules surrounding tow truck driver accreditation and trainee permits are strict.

It is illegal to drive a licensed accident tow truck unless you are an accredited tow truck driver, and it is illegal to operate an accident towing service unless you are an authorised operator. Only a licensed accident tow truck can attend and tow a vehicle from the scene of an accident.

The only exception is if a car has had a mechanical breakdown, in which case, anyone can tow it. But realistically, another vehicle may not be capable of pulling the weight you need to tow. It's a much smarter and safer idea to leave towing to the experts and contact a company that has the right equipment and training.

Showing on time

The most common thing that can go wrong with a cheap towing service is coincidentally the number one thing you don't want to happen in an emergency - you wait and wait, but your tow service is unmistakably late. Some companies quote cheap rates but don't offer reliable timeframes for arrival. The drain on your time can quickly negate any money you saved by going with them.

Look for a tow truck service that provides a thorough and well-considered quote that takes into account your specific location, individual circumstances and other unique variables such as vehicle type, collection time, drop-off destination and any particular driver's instructions. At a minimum, a tow truck company should ask you for the following information when you inquire about booking a car towing service:

  • The vehicle's location
  • The vehicle's drop off destination
  • What type of vehicle you have
  • The reason for the tow (i.e smash, battery failure)
  • Your time preferences for pick up and drop off
  • Whether the vehicle is drivable or steerable
  • The position the vehicle is in at the collection point
  • Any other considerations that will make the tow easier for you

When all is said and done, the number one factor that affects towing costs is distance. Even if a towing service seems cheap on Google, it might not be when the company has calculated how far their driver has to travel to arrive at your pick-up destination. For this reason, tow truck companies with a lot of locations around Melbourne city are your best bet for keeping costs down - especially if they offer interstate services.

Why choose Sheen Panel Service?

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At Sheen Panel Service, we cover all of Melbourne city and regional Victoria thanks to our 26 panel beating locations (including two towing depots). We operate 24 hours a day, seven days a week, and have towing services available for a wide range of vehicles and equipment. We offer fast emergency towing and enjoy close partnerships with Allianz Global Assist and RACV Roadside Assist.

We go the extra mile to make things as easy as possible for our customers. This includes:

Once we've dispatched a tow truck to your Melbourne or Victorian location, we're happy to take your vehicle to a site of your choice - whether that's your home, work, or your preferred mechanic or smash repair shop.

We understand that accidents or breakdowns happen. We can minimise the stress involved with our fast and hassle-free towing services. Our prices are competitive, and our expertise is second to none. Don't settle for the cheapest option - chat to us about the best option. We'll get you back on the road.

Call our friendly team on 1300 REPAIR or find your closest store for more information.