We're happy to say the Herald Sun recently ran a story about the growth and success of Sheen Group. Getting a write up in Melbourne's most circulated newspaper is pretty exciting after all.
Reporter Claire Heaney got in touch with Sheen founder Martin Stone to talk about our growth and success over the years.
Martin Stone opened the first Sheen location over 40 years ago in Bayswater. Since then, our success has come about from a combination of hard work, high-quality services, and staying ahead of industry trends and innovations.
In recent years this has included upgrading our website and online presence. We pride ourselves on providing outstanding customer service, and that includes giving customers an easy and simple experience on our website. The website is the shopfront of the 21st century, after all.
Martin has always been a forward thinker, and he recognised that people were moving away from phone directories and other forms of marketing that were successful in the past. He knew that customers were finding business online and looking for an easy experience with business websites.
We upgraded our website with the help of Digital360. We focused on making the site easy to use, giving visitors the information they need without having to search for it, and implementing new features.
One of the new features we implemented is the Upload Your Smash page. You can get a quote for your repair quickly by uploading some photos of the damage and giving us a few details.
Another important part of our digital strategy is our Information Centre. Here, users can find valuable information on all kinds of topics related to panel beating and traffic accidents.
Our website is just one aspect of our ongoing commitment to providing the best customer service you'll find anywhere in the industry. That's why we offer free courtesy cars, offer friendly advice, and help you deal with your insurance company.
Not only that, but our repairs always return your car to its pre-crash condition. We only use the highest quality equipment and techniques, and we continually invest in the latest technology and ongoing training. You can find out more about our repair process here.