Insurers we work with
How to get insurance to cover your vehicle smash repairs


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PANEL BEATER INSURANCE MAKES THE REPAIR PROCESS EASIER
Insurance is an important part of the panel beating repair process. As well as taking your car to the panel beaters, adjusting to a new routine while your car is being fixed, and arranging a hire car, you also need to speak to your smash repair insurance provider and start the claims process.
As well as being experts in panel beating and smash repairs, we’re also an insurance-approved panel beater in Melbourne, which means we can step you through the private and insurance work process after an accident. It’s all part of our excellent customer service. Regardless of whether you have comprehensive insurance, no insurance, or if you are at fault, make your first call to Sheen.
We also provide courtesy accident replacement vehicles for all of our valued customers. Feel free to request a model to drive away in while we get to work on your smash repairs.

ORGANISING YOUR PANEL BEATER AND INSURANCE CLAIM
While we are Melbourne’s preferred insurance-approved smash repairers, we can assist you even if you don’t have insurance. Choose the service below that best suits your situation for up-to-date information on how we can help.
Insurance companies
Choose your provider from one of the popular insurers below. If your insurer isn’t on the list, we can still help. Give us a call for more information.
Drive away in an accident Replacement vehicle
As part of our commitment to getting you back on the road sooner, we can offer you a replacement vehicle for the duration of your crash repairs.
Learn MoreFREQUENTLY ASKED QUESTIONS ABOUT SMASH REPAIR INSURANCE
Not having car insurance is more common than you might think. Nearly 1 in 10 Australians don’t have coverage beyond compulsory third-party. Sheen can still assist with high-quality smash repairs at competitive rates if you don't have car insurance. We’ll assess your vehicle, provide a transparent quote, and complete repairs using genuine parts with a lifetime guarantee, helping you drive away confidently even without insurance cover.
Starting your insurance repair process with Sheen is easy. After an accident, call Sheen first. We can help you assess damages and guide you through the repair process. Learn whether you should call your insurer or a panel beater first.
Simply upload photos of your vehicle damage through our online tool or visit your nearest workshop. Our team will assess the damage, provide a detailed quote for your insurance company, and help guide you through the approval and repair process. We make it simple, clear, and fast to get you back on the road.
At Sheen, we understand that everyone's financial situation is different.
We prioritise ensuring your safety by carrying out high-quality smash repairs using genuine parts with a lifetime guarantee. Whether covered by insurance or paying privately, we’ll work with you to find a repair solution that suits your needs and gets your vehicle back on the road.
Call Sheen first after an accident. One of our experienced panel beaters will assess your damage, explain your repair options, and help you decide on the next steps.
Insurance coverage depends on several factors, including your policy, the car brand, the type of car accident, and who was at fault. Depending on your level of cover, your insurance company may cover some or all of the smash repairs.
We have extensive experience working with a wide range of insurers at Sheen. We’ll prepare a detailed repair quote and assist with your claim process to help secure fast repair authorisation. Even if your cover is limited, we offer competitive pricing and a focus on quality repairs across Melbourne.
The insurers on our website are just a sample of those we work with the most, but it’s not a complete list. You can choose Sheen for your insurance smash repairs regardless of your insurance provider. Contact your nearest Sheen workshop, and we’ll guide you through the process, from quoting to insurer authorisation to final repairs.
Many car insurance policies include a "choice of repairer" clause, allowing you to nominate Sheen Panel Service for your smash repairs. If you're unsure whether your policy includes this option, contact your local Sheen workshop. Our friendly team can provide support and show you where you can find the conditions of your cover. Learn more about whether you should choose your insurer’s preferred repairer.
INSURANCE PROCESS
Our four-step process is as simple as can be. Just give us a call, and we’ll take it from there.
1
CONTACT US
Get in touch with Sheen, and we’ll arrange a quote for your insurance provider to authorise.
2
PICK UP
We’ll come to pick up your vehicle and deliver it to a Sheen workshop near you.
3
REPLACEMENT VEHICLE
We do offer a selection of late-model courtesy cars if your insurance company doesn’t provide one.
4
DROP OFF
We can deliver your repaired vehicle to you, and pick up our replacement vehicle.
Upload your smash to get started with Sheen
Upload photos of your vehicle damage, and we’ll formulate a competitive quote. If you’re happy with it, we’ll also get in touch with your vehicle smash repair insurance provider.

