What choice of repairer means for you and your vehicle
If you have purchased a comprehensive car insurance policy, you probably bought it for a reason. You want peace of mind that when you get behind the wheel, you are protected in the event of an accident. If your car is damaged, this protection extends beyond lessening the financial fallout — it also ensures that you are getting the best in repair services.
When it comes to getting your vehicle repaired, your car insurance policy will contain a clause that outlines one of the following:
- Preferred repairer. Your insurance company is allied with panel beaters that repair a high volume of vehicles, keeping costs down for all parties.
- Choice of repairer. Your insurance company allows you to choose who repairs your vehicle in the event of the accident, allowing you to find the best possible service.
Insurance companies want to reduce their overheads by pushing through repairs quickly. They remove the freedom to choose by making 'preferred repairer' the default option. Another sneaky tactic is to word the policy as having 'choice of preferred repairer', giving you the illusion of choice. In the end, it's your choice. You can choose a repairer that will work for you, not your insurer.
If your car insurance provider allows you to choose your own repairer, then you are in luck. You can have your vehicle repaired at one of Sheen's 26 handy locations. Our expert panel beaters use only OEM parts, employing cutting edge technology to repair to the highest standards.
If you are unsure whether you are a 'preferred repairer' or 'choice of repairer' customer, read the Product Disclosure Statement for your policy, or call your insurer.
Need a hand understanding your insurance policy? Call Sheen first.