MB Prestige insurance smash repairs
Call Sheen first for MB Prestige insurance repairs


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Call Sheen first for MB Prestige insurance repairs
Involved in an accident? Here’s what to do next.
After a collision, navigating insurance claims can be overwhelming. The best next step often depends on your insurer’s policy and your rights regarding choice of repairer.
If you're covered under MB Prestige insurance in Melbourne, call Sheen first. We’ll explain the process clearly and help you avoid delays. Our team understands how MB Prestige car insurance in Melbourne works — and how to ensure your vehicle is repaired quickly and to the highest standard. Let us take the guesswork out of your insurance claim.
Keep moving with our accident replacement vehicles
Get back on the road fast with an accident replacement vehicle
Don’t let an accident slow you down.
We’re committed to keeping you mobile while your car is being repaired. With access to a fleet of over 500 accident replacement vehicles, from small cars to commercial utes and vans, we’ll match you with a vehicle that suits your lifestyle or work needs.
Waiting around without a car after an accident isn’t ideal. Sheen offers a fleet of over 500 accident replacement vehicles — including passenger cars, utes and vans — to keep you moving while we complete your smash repairs.
Even if your Youi policy doesn’t automatically include a replacement vehicle, we’ve got you covered. Let us know what you need, and we’ll match you with a drive-away option that suits your lifestyle.
Why choose Sheen as your smash repairer?
Our work speaks for itself and has a lifetime guarantee.


Upload your smash to get started with Sheen
By uploading photos of your smash, Sheen can help you get back on the road sooner. Using the photos you provide, we can get started on preparing an accurate quote for smash repairs.


find your nearest workshop
Learn about our repair process
The repair process
We’re here to get you back on the road as soon as possible. Here’s how we do it
We’re here to get you back on the road as soon as possible. Here’s how we do it:
1
Contact us
Get in touch with Sheen via phone or upload your smash to get started on repairs and your insurance claim.
2
Drop off or pickup
To get a quote, bring your vehicle to your nearest workshop, or have it towed by Sheen.
3
Repairs begin
Drive away in an accident replacement vehicle while our team starts to repair your vehicle.
4
Pick up
Your vehicle is back to pre-accident condition. You can pick it up or we can deliver it to you.
Disclaimer
The Sheen Group have no affiliation, connection, endorsement, sponsorship, or association with MB Prestige, its products, or services, nor do we purport to. This information is provided to explain that, even though we are not associated with MB Prestige, we can still assist with your vehicle repairs if you are making a claim under MB Prestige car insurance in Melbourne.
FAQs
FAQs
According to MB Insurance, you can choose your own repairer for your vehicle. MB Prestige insurance generally allows you to choose any repairer you prefer, provided you meet the requirements outlined in your insurance policy. Sheen works with customers across various insurers and can help you understand your rights. If you’re not sure, you can find more information on our blog about whether you should choose your insurer's preferred repairer.
If you're covered by MB Prestige car insurance in Melbourne and have been in an accident, the first step is to contact Sheen. We’ll guide you through the next steps, including documenting damage, lodging your claim, and arranging vehicle towing if needed. Our team has experience handling MB Prestige claims and can help simplify the process. Acting quickly can also ensure faster approvals and a smoother repair timeline.
If your vehicle is deemed a total loss, Sheen can still assist with the process and provide guidance on next steps. We’ll help you work with MB Prestige to finalise the claim and ensure everything is documented properly. While we won’t be performing repairs in this case, we can still arrange for a tow, provide a replacement vehicle temporarily, and help with paperwork. Our goal is to make sure you’re supported, even in more complex situations like write-offs.
Repair timeframes depend on the extent of the damage, the availability of parts, and your insurer’s approval process. Once our panel beaters have assessed your vehicle and received authorisation from MB Prestige, we’ll provide you with an estimated timeline. Our goal is always to get you back on the road as quickly as possible without compromising on quality. You’ll also receive regular updates throughout the repair process.
Getting started is easy — simply upload photos of your damaged vehicle using our online tool or contact your nearest Sheen location. If you're claiming through MB Prestige insurance in Melbourne, we’ll help you understand the next steps and ensure all necessary documentation is submitted. From there, we can prepare a detailed quote, coordinate with your insurer, and begin repairs as soon as approval is granted. The sooner you reach out, the sooner we can get you back on the road.