If your car’s been damaged in an accident and you’re insured with GIO, Sheen can help streamline your smash repair process. Our expert team will assess the damage, prepare a detailed repair quote for GIO Insurance, and guide you through what happens next, whether or not you’ve already lodged your claim.

We’re familiar with GIO’s panel repair policies and can help you understand what’s covered, what to expect, and how to get back behind the wheel as quickly as possible.

Find a store

Get back on the road fast with an accident replacement vehicle

Waiting around without a car after an accident isn’t ideal. Sheen offers a fleet of over 500 accident replacement vehicles — including passenger cars, utes and vans — to keep you moving while we complete your smash repairs.

Even if your Youi policy doesn’t automatically include a replacement vehicle, we’ve got you covered. Let us know what you need, and we’ll match you with a drive-away option that suits your lifestyle.

Learn More

Robust image of a Nissan Navara truck, captured to show off its sturdy build and suitability for rugged terrains.

Image of a Mitsubishi ASX, focusing on its compact design and urban suitability.

Functional image of a Toyota Hiace van, portrayed to highlight its spaciousness.

Detailed image of a Hyundai Venue car, depicted in a studio setting

Why GIO customers choose Sheen Panel Service

When you're insured with GIO and need smash repairs, you want a repairer who understands the process and delivers high-quality results — fast. That’s where we come in. Our experienced panel beaters work with all major insurers, including GIO, and complete repairs to manufacturer standards using genuine parts wherever possible. We back our work with a lifetime guarantee on all repairs and keep you informed from quote to handover.

view all before & afters

Image of a Holden Commodore after repair, showcasing a flawless finish.

Before repair image of a Holden Commodore with visible front-end damage, ready for restoring.

A run-in with a car park bollard can make an incredibly frustrating day at the shops even worse! This Holden Commodore came to us with significant damage, not all of which is visible here. Its door locking mechanism and window operations were in fact shattered to pieces from the impact. Sheen Panel Service Ocean Grove were able to use their panel beating expertise to have the car fixed and back at the shopping centre in no time.

Job completed at

Ocean Grove

Start your GIO smash repair with a photo upload

Getting your GIO-approved smash repairs underway is as simple as sending us a few photos. Upload images of the damage, and our team will prepare a detailed quote and guide you through your next steps, including how this fits with your GIO insurance claim.

UPLOAD YOUR SMASH

Decorative image with abstract shapes and soft colors, used for visual enhancement in a digital layout.

High-resolution image of a car receiving detailing work in a brightly lit automotive shop.

All Sheen workshops open Saturdays!

We’ve extended our trading hours so you can book your vehicle repairs when it suits you.
Saturday appointments are now available across all Sheen workshops.

FIND A STORE

The repair process

We’re here to get you back on the road as soon as possible. Here’s how we do it:

UPLOAD YOUR SMASH

FIND A STORE

Two Sheen workers trying to fix the front of a wrecked vehicle.

Contact us

Get in touch with Sheen via phone or upload your smash to get started on repairs and your insurance claim.

Round image of a woman handing a mechanic the keys to her car.

Drop off or pickup

To get a quote, bring your vehicle to your nearest workshop, or have it towed by Sheen.

Image of a man inside a Sheen vehicle and a Sheen member talking to him through the window.

Repairs begin

Drive away in an accident replacement vehicle while our team starts to repair your vehicle.

Pick up

Your vehicle is back to pre-accident condition. You can pick it up or we can deliver it to you.

UPLOAD YOUR SMASH

FIND A STORE

Contact us

Get in touch with Sheen via phone or upload your smash to get started on repairs and your insurance claim.

Drop off or pickup

To get a quote, bring your vehicle to your nearest workshop, or have it towed by Sheen.

Repairs begin

Drive away in an accident replacement vehicle while our team starts to repair your vehicle.

Pick up

Your vehicle is back to pre-accident condition. You can pick it up or we can deliver it to you.

GIO insurance disclaimer

Sheen Panel Service is not affiliated with, endorsed by, or associated with GIO or its parent company, Suncorp. This information is provided to help GIO policyholders understand their repair options following an accident. While not connected to GIO, we regularly assist their customers with high-quality smash repairs and insurer-ready quotes.

Victoria’s Accredited & Award-Winning Smash Repair Experts

Recognised for excellence, Sheen Group delivers accredited, award-winning panel repairs with precision and a lifetime guarantee.

National Collision Repairer Lifetime Achievement Award

Accredited member

Best Customer Experience

ISO 9001

Frequently asked questions about GIO insurance repairs

FAQs

Can I choose Sheen as my repairer under GIO car insurance?

Yes. Many GIO policies include a choice of repairer clause, which means you're not locked into using the insurer's default workshop. We regularly work with GIO policyholders at Sheen to manage the repair process smoothly. If you're unsure about how this option affects your claim, our article on choosing your insurer’s preferred repairer explains the pros and cons and what to expect.

What should I do immediately after a car accident?

Start by making sure everyone is safe and calling emergency services if needed. Then, gather the other driver’s details, take photos of the scene, and contact Sheen as soon as you can. We can help you understand your next steps and ensure quick smash repairs for your vehicle.

How long will GIO smash repairs take?

The timeframe for GIO smash repairs depends on several factors, including the severity of the damage, parts availability, and the efficiency of the claim approval process. In Australia, insurers are generally expected to respond to a claim within 10 business days of receiving all necessary information. Once the claim is accepted, repairs can commence, and the duration will vary based on the specific circumstances of the repair.

At Sheen, our familiarity with GIO’s claims process allows us to streamline the repair journey. We provide realistic timelines and keep you informed throughout, aiming to get you back on the road as swiftly as possible.

What if my GIO policy doesn’t include a replacement vehicle?

If your GIO cover doesn’t include a loan car, Sheen can still help. We offer a large fleet of accident replacement vehicles — including sedans, utes and vans — so you can keep moving while your car is off the road. This service is available to most customers, regardless of insurance extras.

Do GIO smash repairs at Sheen come with a guarantee?

Yes. Sheen Panel Service offers a lifetime guarantee on workmanship for all repairs. We use only quality materials, and our team follows manufacturer-recommended methods, ensuring the repair lasts as long as you own the car.

Our partners in
panel beating

UPLOAD YOUR SMASH

FIND YOUR CLOSEST STORE