QBE approved repairers Melbourne
Been in an accident? Contact Sheen before lodging your QBE claim


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Been in an accident? Contact Sheen before lodging your QBE claim
Unsure of what to do after a crash? We’ll guide you.
Every insurer has different requirements and repairer policies. Whether you're navigating a list of QBE approved repairers or looking for more control, Sheen can help.
If you're covered under QBE car insurance, your first call should be to Sheen. We regularly work with QBE-insured customers and meet the high standards expected of QBE preferred repairers. Our team will assist in lodging your claim, documenting the damage, and fast-tracking the repair process.
Drive away in an accident replacement vehicle
Get back on the road fast with an accident replacement vehicle
Keep life moving while your car is being repaired.
We offer over 500 replacement vehicles — from hatchbacks to utes and vans — so you’re not left without transport. Whether you're claiming through QBE or another insurer, we’ll provide a vehicle to suit your needs during repairs.
Our goal is to make QBE smash repairs smooth and stress-free.
Waiting around without a car after an accident isn’t ideal. Sheen offers a fleet of over 500 accident replacement vehicles — including passenger cars, utes and vans — to keep you moving while we complete your smash repairs.
Even if your Youi policy doesn’t automatically include a replacement vehicle, we’ve got you covered. Let us know what you need, and we’ll match you with a drive-away option that suits your lifestyle.
Why Sheen is trusted by QBE policyholders
Our work speaks for itself and has a lifetime guarantee.


Upload your smash to get started with Sheen
Speed up your QBE repair process by sending us your damage photos. Upload images directly from your phone, and our team will prepare your quote quickly.
We’ve helped countless customers who were searching for QBE approved repairers in Melbourne. With Sheen, you get quality, clarity, and quicker turnaround.


find your nearest workshop
The repair process
The repair process
We’re here to get you back on the road as soon as possible. Here’s how we do it
We’re here to get you back on the road as soon as possible. Here’s how we do it:
1
Contact us
Get in touch with Sheen via phone or upload your smash to get started on repairs and your insurance claim.
2
Drop off or pickup
To get a quote, bring your vehicle to your nearest workshop, or have it towed by Sheen.
3
Repairs begin
Drive away in an accident replacement vehicle while our team starts to repair your vehicle.
4
Pick up
Your vehicle is back to pre-accident condition. You can pick it up or we can deliver it to you.
QBE insurance disclaimer
The Sheen Group has no affiliation, connection, endorsement, sponsorship, or association with QBE or its products or services, nor do we purport to. The purpose of this information is to convey to you that if you decide to make a claim under your QBE car insurance policy, even though we are not associated with QBE, we can assist you with repairing your motor vehicle.
FAQs
FAQs
Yes. QBE policies often give you the right to choose your own repairer. Even if you’re provided with a list of QBE approved repairers, you may still be able to work with Sheen. We can help interpret your policy and confirm your entitlements.
QBE preferred repairers are panel shops that have agreements with QBE. However, choosing one is not always mandatory. Sheen is a high-quality repairer you can trust, and works with many QBE customers outside of their direct network.
Repair times depend on the extent of damage and how quickly QBE approves the quote. According to the Insurance Council of Australia, an insurer will decide on your claim within 4 months of receiving it. Once that happens, we’ll give you a detailed timeline. We aim to complete repairs quickly without compromising on workmanship.
Yes, Sheen offers over 500 replacement vehicles for eligible customers. While your car is in the shop, we’ll make sure you’re back on the road in something reliable. It’s all part of the Sheen difference.
Start by contacting us or uploading your smash photos online. We’ll help you understand your QBE policy, prepare a quote, and liaise with the insurer. From there, we take care of the entire process through to completion.