Not necessarily. If the damage is superficial — like a dent or scratched panel — you might pay privately, especially if you want to avoid a high excess or protect your no-claim bonus. However, a quick professional assessment can reveal hidden damage that could impact your car’s safety or performance.

Sheen offers no-obligation assessments so you can make the right call. This article on what to do after a minor car accident outlines the practical steps to take.

Yes, your insurance can often cover some or all of your smash repair costs, depending on your level of coverage and whether you were at fault. If you have comprehensive car insurance, you’re generally covered for repairs. But if you’re not at fault, you may be able to have the repairs paid for by the other driver’s insurer, possibly without paying an excess.

Sheen works directly with insurers to streamline your insurance claim repair and reduce delays. We’ll manage the paperwork, liaise with your insurer, and help you get back on the road faster with quality repairs and a replacement vehicle if needed.

It’s not unusual to feel overwhelmed by the cost of repairs after a crash, especially if you’re uninsured or unsure whether your policy covers you. Depending on the circumstances, Sheen may be able to help you proceed with repairs while negotiating with the at-fault party’s insurer on your behalf.

We offer transparent quoting, and sometimes, no upfront payment is required. If you’re unsure what this looks like in practice, here’s how we can support you when you're uninsured and not at fault.

When you lodge a car insurance claim, your insurer will nominate a repairer or allow you to choose your own. While using their recommended provider might seem easier, not all repairers offer the same standard of work or service. Choosing an experienced, reputable panel beater like Sheen ensures your car is repaired properly, not just patched up quickly.

Understanding your options early helps you avoid insurer delays or repair compromises. Our guide on questions to ask your panel beater can help you feel confident in your choice.

No — policies vary widely in what they cover and how you can make a claim. Some include a choice of repairer, others restrict this. Some will provide a rental car, while others won’t. Details like who was driving, where the incident occurred, and whether your excess applies can all impact your outcome.

That’s why it’s important to get guidance early. Sheen can review your circumstances and explain how your policy will affect your car insurance repair claim before you lodge anything with your insurer.