AON motor insurance repairers
Need AON car repairs? Call Sheen first


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Need AON car repairs? Call Sheen first
After a collision, your insurance coverage and claim process can vary depending on your provider and entitlements. That’s why it’s important to understand your options before locking in a repairer.
If you're covered by AON motor insurance Melbourne, make Sheen your first call. We’ll explain your repair choices and help you understand how your AON car insurance policy applies. Our team has extensive experience supporting claims across all major insurers, including AON.
Stay mobile with a replacement vehicle
Get back on the road fast with an accident replacement vehicle
Your vehicle might be off the road, but you won’t be.
With over 500 replacement vehicles available across our network, Sheen makes sure you’re never left stranded. Whether you need a city runabout, a work ute, or a family SUV, we’ve got options ready for you while your car is in for repairs.
Waiting around without a car after an accident isn’t ideal. Sheen offers a fleet of over 500 accident replacement vehicles — including passenger cars, utes and vans — to keep you moving while we complete your smash repairs.
Even if your Youi policy doesn’t automatically include a replacement vehicle, we’ve got you covered. Let us know what you need, and we’ll match you with a drive-away option that suits your lifestyle.
Why AON customers choose Sheen
Our work speaks for itself and has a lifetime guarantee.


Upload your smash to get started with Sheen
Start your claim in minutes. Just upload photos of your vehicle’s damage and we’ll begin preparing your repair quote.
This online tool is ideal for AON motor insurance policyholders. We’ll use your photos to start the quote, seek insurer approval, and schedule repairs promptly.


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How Sheen handles AON motor repairs
The repair process
We’re here to get you back on the road quickly and safely. Here’s how it works.
We’re here to get you back on the road as soon as possible. Here’s how we do it:
1
Contact us
Get in touch with Sheen via phone or upload your smash to get started on repairs and your insurance claim.
2
Drop off or pickup
To get a quote, bring your vehicle to your nearest workshop, or have it towed by Sheen.
3
Repairs begin
Drive away in an accident replacement vehicle while our team starts to repair your vehicle.
4
Pick up
Your vehicle is back to pre-accident condition. You can pick it up or we can deliver it to you.
AON insurance disclaimer
The Sheen Group has no affiliation, connection, endorsement, sponsorship, or association with AON or its products or services, nor do we purport to. This information conveys that if you decide to make a claim under your AON motor vehicle insurance policy, even though we are not associated with AON, we can assist you with repairing your motor vehicle.
FAQs
FAQs
Yes, in most cases, AON motor insurance allows you to choose your own repairer. This is often the case under Australian Consumer Law, which indicates everyone can choose who repairs their vehicle after an accident. If unsure, Sheen can help you interpret the fine print and ensure you use your entitlements correctly. We work with customers across many insurers, including AON, and understand how to manage their repair expectations and requirements.
Calling Sheen before lodging your claim ensures you fully understand your repair options and how your AON car insurance policy applies. We can guide you through the process, assist with documentation, and help avoid delays caused by insurer redirection. This means quicker approvals and more control over your vehicle repairs. It’s about getting you back on the road with confidence. For more information, read our blog on whether you should call a panel beater or your insurance for repairs.
The first step is to take clear, well-lit photos of the vehicle damage. Capture different angles, including close-ups and wider shots that show the impact clearly. If possible, include images of your number plate and odometer reading. This information helps our panel beaters prepare an accurate quote and fast-track approval with AON.
Absolutely. Sheen has over 500 accident replacement vehicles available, ensuring you’re not left without transport. We’ll match you with a similar vehicle for the duration of your smash repair, whether you need a compact hatchback or a work ute. This service may be available for eligible AON policyholders, depending on your cover.
If your car is declared a total loss, Sheen can still help you. We’ll liaise with AON to assist with assessment and collection, and support you in sourcing documentation and settlement details. While repairs won’t proceed in this case, we can still offer temporary transport and claim guidance. Our goal is to make a difficult situation more manageable for you.