Contact
Phone: (03) 9882 4415
Fax: (03) 9813 0645
Opening Hours
Weekdays: 7am – 5.30pm
Saturday: 8am – 12pm
Sunday: Closed
Payment Methods
Sheen Panel Service Hawthorn on Google
Josh, Grace & the Hawthorn Sheen team really go out of their way to make the car repair process painless and seamless. They truly care about their customers & provide exceptional service. I wouldn’t take my car anywhere else.
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Josh was professional, courteous and the work was fabulous. He even waited for me after 5 and offered to drive me home one night! That’s customer service. And the bonus thank-you bag with the large block of chocolate was a real treat! I absolutely recommend Hawthorn Sheen Panels
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Sheen Panel Service was on a short list of repairers provided by my insurer and I only chose them due to proximity to my house, but given the choice I would absolutely choose them for any vehicle repairs. The quality of the repairs was excellent and their customer service was outstanding. Given my situation was an insurance repair, I can't speak to their pricing but I do think it's worth mentioning that they discounted the excess payable for my repair by 15% which was an unexpected and very pleasant surprise.
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The collision repair service was completed on time, and I was kept informed of the progress of the work. The bodywork was repaired expertly and once the work was completed the car was washed, polished and vacuumed. I was given a bag containing a selection of gifts. I was treated courteously, and I was given a loan car while my own car was being repaired. I received a $150 reduction on the excess on my insurance.
I have already recommended this company to friends, and I will continue to do so. The Manager, Josh Lumicisi, was very polite and helpful, as was Grace in the office.
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Not at fault? Call Sheen first and we'll get you back on the road, fast. Find out how
Established more than 30 years ago, Hawthorn Body Works (HBW) has gained an enviable reputation as Hawthorn’s premier smash repair panel beaters.
Since Sheen Group took over the company in 2001, the HBW person team have gone from strength to strength.
We use the latest panel beating equipment and technology to ensure a superior result. And we provide ongoing staff training to ensure our high standard of repairs is matched by unbeatable customer service.
While we specialise in prestige cars, we repair all makes and model of vehicle. We’re also a preferred repairer for several well-established dealerships, including:
We over free late model replacement vehicles and even offer free pickup and drop off service from your home or workplace.
Can you match any paint colour?
Yes. At Sheen, we have a strong relationship with Glasurit Paints. By combining their colour matching systems and our expert eye for detail, we can replicate your car's factory finish exactly. We'll match your paint colour and get your car back to pre-accident condition. It's what we do.
How do I get home once I’ve dropped my car off?
We give you the option of a accident replacement vehicle. So you can drive home and around while your car is being repaired. If you do not need a courtesy car, we also provide a free pick-up and delivery service.
How do I know when to pick my car up?
We'll let you know as soon as your car is ready to drive away.
How long will the repairs take?
We complete your repairs promptly. However, all repairs are different, so times do vary. We'll give you a repair time estimate before you drop your car off. And we'll keep you in the loop every step of the way. So there is as little waiting as possible, and you know exactly when to pick up your vehicle.
Who do I pay my excess to?
We are happy for you to pay us, this way you are able to receive your excess reduction when you bring your car in for the repairs. We have credit card facilities available for your convenience.
Is there a warranty on the repair work?
We provide a lifetime guarantee on all repairs we carry out.