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Need a smash repairer who works with Guild Insurance?

We handle smash repairs for Guild-insured vehicles across Melbourne

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Sheen Panel Service
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We handle smash repairs for Guild-insured vehicles across Melbourne

Whether you’ve had a minor car park scrape or a more serious collision, Sheen can assist with your Guild Insurance car repairs. While Guild may have a panel of approved repairers, many policies allow you to nominate your own, and that’s where we come in. Our team will assess the damage, provide a detailed quote, and guide you through the claims process so you can get back on the road sooner with peace of mind.

Stay mobile with a courtesy accident replacement vehicle

Get back on the road fast with an accident replacement vehicle

We know how disruptive a car accident can be, especially when you're waiting for repairs to be completed. That’s why Sheen offers access to a wide range of replacement vehicles while your Guild-insured car is off the road. Whether you need a compact or commercial vehicle, our team can match you with something that suits your lifestyle. It’s just one of the ways we help streamline the smash repair experience.

Waiting around without a car after an accident isn’t ideal. Sheen offers a fleet of over 500 accident replacement vehicles — including passenger cars, utes and vans — to keep you moving while we complete your smash repairs.

Even if your Youi policy doesn’t automatically include a replacement vehicle, we’ve got you covered. Let us know what you need, and we’ll match you with a drive-away option that suits your lifestyle.

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Why Guild Insurance customers choose Sheen

Sheen Panel Service is trusted by drivers across Melbourne for our commitment to quality, efficiency, and genuine care. Every smash repair is completed to a high standard using genuine parts, and a lifetime guarantee on workmanship backs our work. Whether repairing everyday damage or restoring a prestige vehicle, our experienced technicians ensure your car is returned in pre-accident condition — fast.

Image of a 2008 Holden Astra after front-end repair, showcasing the restored front bumper and hood.Photo showing a 2008 Holden Astra before front-end repair, with visible damage to the bumper and hood.

Upload your smash for a fast quote

Don’t wait to get your vehicle assessed. Simply upload clear photos of the damage using our Upload Your Smash tool, and we’ll begin preparing a detailed quote for your insurance claim. This helps streamline the process with your Guild car insurance policy, getting you back on the road sooner.

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find your nearest workshop

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The repair process

The repair process

We’re here to get you back on the road as soon as possible. Here’s how we do it:

We’re here to get you back on the road as soon as possible. Here’s how we do it:

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Contact us

Get in touch with Sheen via phone to get started on repairs and your insurance claim.

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Drop off or pickup

To get a quote, bring your vehicle to your nearest workshop, or have it towed by Sheen.

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Repairs begin

Drive away in an accident replacement vehicle while our team starts to repair your vehicle.

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Pick up

Your vehicle is back to pre-accident condition. You can pick it up or we can deliver it to you.

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Contact us

Get in touch with Sheen via phone or upload your smash to get started on repairs and your insurance claim.

Round image of a woman handing a mechanic the keys to her car.

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Drop off or pickup

To get a quote, bring your vehicle to your nearest workshop, or have it towed by Sheen.

Image of a man inside a Sheen vehicle and a Sheen member talking to him through the window.

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Repairs begin

Drive away in an accident replacement vehicle while our team starts to repair your vehicle.

Close-up of a step featuring the engraved Sheen logo at the workshop entrance.

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Pick up

Your vehicle is back to pre-accident condition. You can pick it up or we can deliver it to you.

Guild insurance disclaimer

The Sheen Group has no affiliation, endorsement, or association with Guild Insurance or its related entities. This page is for informational purposes only and is designed to help customers insured with Guild understand their options for car smash repairs. Even though we are not part of the Guild Insurance authorised repairer network, we can assist you with high-quality vehicle repairs if you decide to lodge a claim under your Guild motor vehicle insurance policy.

Frequently asked questions about Guild Insurance smash repairs

FAQs

Should I contact Guild or Sheen first after an accident?
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While you’ll eventually need to notify your insurer, it’s often helpful to call Sheen Panel Service first. We can assess the damage, provide an upfront quote, and explain whether making a claim is worth it based on your excess or coverage. If you’re unsure who to call first, this article discusses the pros and cons of contacting your repairer vs insurer.

Does Guild Insurance allow a choice of repairer?
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Some Guild policies allow you to choose your repairer, allowing you to select a trusted service provider like Sheen Panel Service. According to CHOICE, many car insurance policies offer a 'choice of repairer' feature, though it may come at an additional cost. It's important to review your policy details to understand your entitlements.

Will my Guild policy cover every part of the repairs?
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This depends on your specific level of cover, whether you're at fault, and your excess. Many comprehensive policies cover smash repairs, parts, labour and sometimes even replacement vehicles. If you’re comparing coverage options, our blog on what car insurance covers can help clarify things.

How long do Guild-authorised repairs usually take?
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The time needed to repair your vehicle can vary depending on the extent of damage, parts availability and insurer approvals. At Sheen, we aim to streamline the process and keep you informed at every stage — from assessment to delivery — to minimise downtime.

What kind of vehicles does Sheen repair under Guild Insurance claims?
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We work on a wide range of makes and models—including prestige vehicles—and follow strict manufacturer specifications. Whether your car needs minor dent removal or full structural realignment, our experienced technicians can deliver high-quality repairs that meet Guild’s standards and your expectations.

What happens if I file a claim before speaking to Sheen?
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That’s perfectly fine—depending on your policy terms, you can still nominate Sheen as your preferred repairer. We’ll liaise with Guild Insurance on your behalf, submit the necessary documentation, and guide you through the following steps so your repair experience remains smooth and stress-free.

What happens if I file a claim before speaking to Sheen?
A simple plus symbol in blue

That’s perfectly fine—depending on your policy terms, you can still nominate Sheen as your preferred repairer. We’ll liaise with Guild Insurance on your behalf, submit the necessary documentation, and guide you through the following steps so your repair experience remains smooth and stress-free.

What happens if I file a claim before speaking to Sheen?
A simple plus symbol in blue

That’s perfectly fine—depending on your policy terms, you can still nominate Sheen as your preferred repairer. We’ll liaise with Guild Insurance on your behalf, submit the necessary documentation, and guide you through the following steps so your repair experience remains smooth and stress-free.

What happens if I file a claim before speaking to Sheen?
A simple plus symbol in blue

That’s perfectly fine—depending on your policy terms, you can still nominate Sheen as your preferred repairer. We’ll liaise with Guild Insurance on your behalf, submit the necessary documentation, and guide you through the following steps so your repair experience remains smooth and stress-free.